Shipping & Delivery Policy
Shipping & Delivery
Every Ring of Solitaire piece travels securely from our workshop to your hands, with careful packaging, tracking and delivery confirmation.
Shipping is complimentary on eligible orders and destinations.
Most eligible orders are dispatched within approximately 5–6 business days.
Delivery times vary by destination, carrier and customs clearance.
Tracking and delivery confirmation are provided where supported.
How We Send Your Jewelry
Fine jewelry deserves careful handling throughout its journey. Each Ring of Solitaire order is checked before dispatch, securely packed and sent using a trackable delivery service. Where supported by the carrier, a signature or other delivery confirmation may be required.
Shipping may be complimentary on eligible orders, depending on the delivery destination and order conditions. Most ready-to-dispatch orders are typically prepared within approximately 5–6 business days. Made-to-order, customised or personalised pieces may require additional production time.
Two Stages, One Journey
Once payment clears, your piece is prepared, checked and packed for dispatch. Ready-to-ship items are typically dispatched within 5–6 business days. Made-to-order, engraved or customised pieces may require additional production time.
Standard delivery typically takes around 8–12 business days from dispatch. Tracking information will be provided when available. Delivery times can vary depending on destination, carrier and customs clearance.
At a Glance
| Detail | Our Policy |
|---|---|
| Shipping cost | Complimentary shipping may be available on eligible orders and destinations. |
| Dispatch time | Most eligible ready-to-ship orders are dispatched within approximately 5–6 business days. |
| Standard delivery | Estimated at approximately 8–12 business days after dispatch. |
| Express delivery | Availability depends on the destination and selected delivery service. |
| Tracking | Tracking information is provided when supported by the carrier. |
| Signature | A signature or other delivery confirmation may be required where supported. |
| Packaging | Orders are securely packed to protect the jewelry during transit. |
| Destinations | Shipping availability depends on destination, carrier support and applicable restrictions. |
| Duties & taxes | Duties, taxes or customs charges may apply depending on the destination and local regulations. |
| Made-to-order pieces | Additional production time may apply and will affect the estimated dispatch date. |
Tracking Your Order
Your Confirmation Email
Once your package has been dispatched, we will send you an email with the available tracking number, carrier details and estimated delivery information. Please allow some time for tracking updates to appear after collection.
Follow It Yourself
Use the tracking number provided in your dispatch email to follow your shipment through the carrier's tracking service. Tracking updates may occasionally take time to refresh, particularly during weekends, holidays or customs processing.
Signature on Delivery
Where supported by the carrier, a signature or other delivery confirmation may be required. Please use a delivery address where someone can receive the package during the carrier's delivery hours.
International Orders
We may ship to international destinations where delivery services are available. Import duties, taxes and customs charges can vary by country and may apply to your order.
- Where duties are prepaid, any applicable amount may be collected during checkout.
- Where duties are not prepaid, the carrier or local customs authority may request payment before releasing the package.
- Customs requirements vary by destination, and customers may be asked to provide information or documentation for clearance.
- Customs processing may affect delivery time, and delays caused by customs or local authorities may be outside our control.
Delivery Addresses
Please check your delivery address carefully before completing your order. Once a package has been dispatched, the delivery address may not be able to be changed, redirected or corrected.
- If you notice an address error before dispatch, please contact us as soon as possible.
- We cannot accept responsibility for delays or failed delivery caused by an incorrect or incomplete address supplied at checkout, except where required by applicable law.
- Packages returned to us because of an incorrect, incomplete or undeliverable address may require additional shipping before they can be sent again.
- Where signature confirmation is required, we recommend using an address where someone will be available to receive the package.
If Something Goes Wrong
Delivery issues are uncommon, but if something goes wrong please contact our customer care team with your order number and any relevant tracking information. We will review the issue and work with the carrier where appropriate.
- Tracking has not updated. Carrier scans can sometimes take time to refresh. If there has been no meaningful movement for an extended period, please contact us.
- Marked delivered but not received. Please first check with household members, neighbours and any safe delivery location, then contact us if the package still cannot be found.
- Arrived damaged. Please photograph the package and item before disposing of any packaging and contact us as soon as possible.
- Delayed beyond the estimate. Customs clearance, carrier delays, weather, public holidays and other events outside our control may affect delivery times.
Questions, Answered
◇ How much does shipping cost?
Shipping may be complimentary on eligible orders and destinations. Any available delivery options and applicable charges will be shown during checkout.
◇ How long will my order take to arrive?
Most eligible ready-to-ship orders are prepared within approximately 5–6 business days. Standard delivery may then take around 8–12 business days, depending on destination, carrier and customs processing.
◇ Do you ship to my country?
We may ship to international destinations where supported by our carriers. Available shipping services, estimated delivery times and any applicable charges will normally be shown during checkout.
◇ Will I have to pay customs or import duties?
This depends on the destination country. Where duties or taxes are not collected during checkout, your local customs authority or carrier may request payment before releasing the shipment.
◇ Is my package tracked?
Where tracking is supported, you will receive tracking details after dispatch. Carrier tracking systems may occasionally take some time to display the first update.
◇ Does someone need to be home to sign?
Where supported or required by the carrier, a signature or other delivery confirmation may be needed. We recommend using an address where someone can receive the package during normal delivery hours.
◇ Is the packaging discreet?
We use secure outer packaging designed to protect your order in transit. Packaging may be kept discreet where practical, while still meeting carrier and shipping requirements.
◇ Can I change my delivery address after ordering?
Please contact us as soon as possible if you need to correct your address. Address changes may not be possible once the package has been dispatched or accepted into the carrier network.
◇ My tracking says delivered, but I have nothing. What now?
Check with household members, neighbours and any safe delivery location first. If the package still cannot be found, contact our customer care team with your order and tracking details so the issue can be reviewed.
◇ Can I order for a specific date, like a proposal?
You can contact us before ordering with your required date and we can provide the estimated production and delivery timeframe. Delivery dates cannot always be guaranteed because carrier, customs and other external delays may occur.
Questions About Your Delivery?
Our customer care team is here to help with delivery questions, tracking updates and order-related shipping enquiries. Please have your order number ready when you contact us.
Write to UsEmail: support@ringofsolitaire.com
Phone: +1 (917) 526-8310
Return Address: 13894 S Bangerter Pkwy, Ste 200
Draper, UT 84020
Please allow time after dispatch for the carrier tracking system to show its first update.