Returns, Refunds & Repairs Policy
Returns & Refunds
A piece of fine jewelry should feel like it was always meant to be yours. If yours does not, you may return or exchange it within thirty days, subject to our return conditions and eligibility requirements.
Contact our team within seven days of delivery if you wish to begin a return.
Eligible items may be returned or exchanged within thirty days of delivery.
Where applicable, return shipping instructions will be provided by our team.
Approved refunds are issued after the returned item has been received and inspected.
Our Commitment to You
Every Ring of Solitaire piece is carefully prepared before it leaves us and made to be worn and enjoyed for years to come. We would rather you love what arrives than simply keep it — so if a piece is not right, we aim to make the return process as straightforward as possible.
Our policy is simple: contact us within seven days of delivery, return the eligible piece within thirty days of delivery, and approved refunds will be processed after the item has been received and inspected. Your statutory consumer rights are not affected.
The Two Dates That Matter
Every return or exchange request should be opened with our customer care team within seven days of delivery. Once approved, we will provide the return instructions and applicable return details. Requests submitted after this period may no longer qualify.
Once your return is authorised, the eligible piece should be sent back within thirty days of delivery. Returned items must meet the applicable return conditions and will be inspected before any refund or exchange is processed.
At a Glance
| Detail | Our Policy |
|---|---|
| Notice period | Contact our customer care team within 7 days of delivery to open a return or exchange request. |
| Return window | Eligible items may be returned within 30 days of delivery. |
| Exchange window | Eligible exchanges may be requested within 30 days of delivery. |
| Return shipping | Return shipping arrangements and instructions will be provided after approval. |
| Restocking fee | No restocking fee applies to eligible approved returns. |
| Inspection | Each returned item is inspected before a refund or exchange is approved. |
| Refund outcome | Approved returns are refunded according to the amount eligible under this policy after inspection. |
| Refund method | Refunds are generally issued to the original payment method. |
| Refund timing | Approved refunds are processed after inspection. Your bank or payment provider may require additional time to post the funds. |
| Condition required | Items must meet our return eligibility and condition requirements. |
| Return destination | The approved return address will be provided with your return instructions. |
Condition & Inspection
Your refund or exchange is confirmed only after inspection and depends on the condition in which the piece is returned to us. Each returned item is carefully checked against its original order details and condition before approval.
To Pass Inspection, a Piece Must Arrive
- Unworn and unaltered, without scratches, sizing marks or visible signs of wear.
- In its original Ring of Solitaire packaging, where provided.
- With any certificates, documentation or authenticity materials originally supplied.
- With stones, settings and components intact and secure.
- With any complimentary gifts, cleaning cloths or accessories included with the order.
- With the order confirmation or other requested return documentation enclosed.
Pieces We Are Unable to Accept
- Jewelry that has been engraved, resized, repaired or altered after delivery.
- Custom-made or personalised designs, where excluded under the applicable return terms.
- Items marked as final sale or otherwise identified as non-returnable at the time of purchase.
- Items showing wear, damage, tampering or missing stones.
- Returns sent without prior approval where authorisation is required.
- Requests or returned packages received outside the applicable return period.
How to Return a Piece
Write to Us Within Seven Days
Contact our customer care team within seven days of delivery and include your order number along with a short explanation of the return or exchange request. We may request photographs where necessary. Once approved, we will provide the relevant return instructions and return address.
Pack With Care
- Return the piece in its original packaging where available.
- Include all certificates, documents and accessories supplied with the order.
- Include your order number or requested return documentation.
- Package the item securely to help protect it during transit.
Send It Back Within Thirty Days
Send the approved return within thirty days of delivery using the return method provided or another secure and trackable shipping service where permitted. Keep your tracking information until your return has been received and processed.
Exchanges
Eligible exchanges follow the same return process and applicable timeframes. Tell us what you would prefer when you contact our team. Once the original piece has been received and inspected, the replacement or exchange can be arranged according to availability and the applicable price difference.
- If the replacement item costs more, the additional balance will need to be paid before dispatch.
- If the replacement costs less, any eligible difference may be returned to the original payment method.
- Exchange availability depends on stock, design, size, metal and other product specifications.
- Custom-made, engraved, resized or otherwise personalised pieces may not qualify for exchange.
Refunds
Once your return reaches us, it will be inspected before any refund is approved. Where the item meets the applicable return conditions, the approved refund will be issued to the original payment method. Your bank or payment provider may require additional time before the funds appear in your account.
- Approved returns are refunded according to the amount eligible under this policy after inspection.
- Original shipping charges may be refunded where required by applicable law or where the item was faulty, damaged or incorrect.
- Duties and taxes may be subject to the rules of the relevant customs or tax authority and may not always be refundable by us.
- Declined returns may be returned to you where the item does not meet the applicable return conditions.
Questions, Answered
◇ How long do I have to return an item?
Return requests should be raised within 7 days of delivery. Eligible items should then be returned within 30 days of delivery, subject to the conditions set out in this policy.
◇ Why must I contact you within 7 days?
Early contact allows us to review the return request, provide the correct instructions and help ensure the jewelry, packaging and documentation are handled appropriately.
◇ Do I have to pay for return shipping?
Return shipping arrangements depend on the circumstances of the return. Our customer care team will provide the applicable shipping instructions when your return is approved.
◇ Does my refund depend on the condition of the jewelry?
Yes. Returned jewelry is inspected before a refund or exchange is approved. Items must meet the applicable condition requirements and include any required certificates, packaging and accessories.
◇ How long does a refund take?
Approved refunds are processed after the returned item has been received and inspected. Your bank, card issuer or payment provider may require additional time before the funds appear in your account.
◇ Can I exchange my ring for a different size?
Eligible items may be exchanged for another available size, subject to the return conditions, product availability and any applicable price difference. Custom or altered pieces may have different eligibility.
◇ Can I return an engraved or custom-made piece?
Engraved, resized, personalised or custom-made pieces may not qualify for return or exchange unless the item is faulty, damaged, incorrect or otherwise returnable under applicable consumer law.
◇ What if my jewelry arrives damaged or incorrect?
Please contact us as soon as possible and provide photographs of the item, packaging and any relevant documentation. We will review the issue and arrange the appropriate resolution in accordance with your applicable rights.
◇ Do you accept international returns?
International returns may be accepted where eligible under this policy. Shipping, duties, taxes and customs charges may be subject to separate terms depending on the destination and circumstances of the return.
◇ Is my jewelry protected after the return window closes?
Your jewelry may still be covered by any applicable warranty, repair policy or statutory consumer protections after the standard return period ends. These protections are separate from the return and refund policy.
Begin Your Return
Our team replies within one business day, seven days a week. Please contact us within seven days of delivery to begin your return.
Write to UsEmail: support@ringofsolitaire.com
Phone: +1 (917) 526-8310
Return Address: 13894 S Bangerter Pkwy, Ste 200
Draper, UT 84020
Please do not ship a return before your return request has been approved.