FAQs
What is Ring of Solitaire?
Ring of Solitaire is a jewelry brand specializing in thoughtfully designed engagement rings, wedding rings, and fine jewelry featuring lab-grown diamonds.
Are your diamonds lab-grown?
Yes. Our jewelry features lab-grown diamonds. They are created using advanced technology in controlled environments rather than being mined from the earth.
Do your diamonds come with certification?
Where certification is included with a particular diamond, the relevant certification details will be provided with the product. Certification availability can vary depending on the diamond selected.
Can I customize my ring?
Yes. Depending on the design, you may be able to customize details such as ring size, metal type, diamond shape, carat weight, and other specifications. Contact our team before ordering if you require a specific customization.
How long does it take to receive my ring?
Delivery time depends on the product, diamond availability, customization, production requirements, and shipping destination. The estimated processing and delivery timeframe will be communicated during the ordering process.
Can I return or exchange my ring?
Return and exchange eligibility depends on the product and circumstances of the purchase. Custom, personalized, engraved, or made-to-order jewelry may have different restrictions. Please review our Returns, Refunds & Repairs Policy before ordering.
Can I track my order?
Yes. Once your order has been dispatched, tracking information will be provided where available so you can monitor the shipment's progress.
How do I return an item?
Contact us at support@ringofsolitaire.com within 7 days of delivery to request a return or exchange. Include your order number and a brief explanation. Once your request is approved, we will provide return instructions and the return address. Send eligible items back within 30 days of delivery, securely packaged with the original certificates, documentation, and accessories. Refunds and exchanges are subject to inspection and our Returns, Refunds & Repairs Policy.
How can I contact Ring of Solitaire?
For questions about products, custom orders, sizing, shipping, returns, or your existing order, you can contact our team at:
Email: support@ringofsolitaire.com
Phone: +1 (917) 526-8310
Our team will be happy to assist you.