At a Glance

What We Collect

Information You Give Us

• Name, email address, delivery and billing address, and telephone number
• Order details, including ring sizes, engraving text and custom specifications
• Account details, if you create an account
• Correspondence with our customer care team, including photographs you send us
• Payment information, which is provided directly to our payment processor rather than to us

Information Collected Automatically

• IP address, approximate location, browser type and version, device and operating system
• Pages viewed, time spent, referring URL and how you move through the site
• Order and browsing history associated with your account or device

Cookies and Similar Technologies

We use cookies to keep your basket working, remember your preferences, understand how the site is used, and — where you consent — to measure advertising. You can manage these through the consent banner or your browser settings. Blocking essential cookies may affect checkout.

Why We Use It

Who Else Sees It

We share personal information only with providers who need it to do a job for us. Each provider is expected to protect it, use it only for authorised purposes, and not use it for their own unrelated purposes.

• E-commerce platform. Shopify hosts our online store and processes information on our behalf.
• Payment providers. They securely process payment information and handle transaction data.
• Shipping carriers. They receive the name, address and contact details needed to deliver your order.
• Order tracking and customer support tools. These help us follow orders and respond to customer service enquiries.
• Email and analytics providers. Used to send opted-in messages and understand site performance.
• Advertising platforms. Where permitted and with required consent, information may be used to measure or personalise advertising.
• Professional advisers and authorities. We may share information where required for legal, tax, accounting or compliance purposes.
• A buyer or successor. If the business is sold, merged or reorganised, relevant information may transfer as part of that transaction.

A current list of specific providers we use may be available on request through our privacy contact.

International Transfers

Ring of Solitaire may use service providers located in different countries. As a result, your personal information may be processed outside the country or region where you live.

Where applicable, international transfers are made using appropriate safeguards, such as recognised contractual protections or other lawful transfer mechanisms required by applicable privacy laws.

How Long We Keep It

• Order records are retained for as long as required for tax, accounting, warranty, fraud prevention and legal purposes.
• Account information is kept while your account is active and for a reasonable period afterwards where required for legitimate business or legal purposes.
• Marketing consent records may be kept after you unsubscribe so we can record when consent was given or withdrawn.
• Customer service correspondence may be retained where necessary to deal with a warranty, return, dispute or legal claim.
• Analytics data may be retained in aggregated or de-identified form where reasonably possible.

Your Rights

If You Are in the UK or EEA

• Access — request a copy of the personal information we hold about you.
• Rectification — ask us to correct information that is inaccurate or incomplete.
• Erasure — ask us to delete your personal information where we are no longer legally entitled or required to keep it.
• Restriction — ask us to limit certain processing while an issue is being resolved.
• Portability — receive certain personal information in a structured and commonly used format where applicable.
• Objection — object to certain processing based on legitimate interests and to direct marketing at any time.
• Withdraw consent — withdraw consent at any time where our processing relies on your consent.
• Complain — make a complaint to the relevant data protection or supervisory authority.

If You Are in California

• Know what categories of personal information we collect, use and disclose.
• Access the specific pieces of personal information we hold about you, where applicable.
• Delete personal information, subject to applicable legal exceptions.
• Correct inaccurate personal information.
• Opt out of sale or sharing where applicable under California privacy law.
• Non-discrimination — exercising privacy rights will not result in unlawful discrimination.

Security

• Our website uses encryption and security measures designed to protect information transmitted through the site.
• Payments are handled by third-party payment processors. We do not intentionally store your full payment card number.
• Access to personal information is limited to people and service providers who need it for legitimate business purposes.
• We use reasonable technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse or disclosure.

No online system can be guaranteed to be completely secure. If we become aware of a personal data breach that requires notification under applicable law, we will take appropriate steps and notify affected individuals or authorities where required.

Children

Ring of Solitaire is not intended for children under the minimum age required by applicable law. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology or legal requirements. The date shown at the top of this page indicates when this policy was last updated. Where appropriate, we may also provide additional notice of material changes.